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Agents and AIAfter-Sales TeamRegion
After-Sales Team Ticket Routing · Regional Backend Management
Post-sales team ticket routing requirements, implemented at the backend by region scale. Define scope, timeline, and acceptance criteria first, then deliver in phases.
A common bottleneck when the after-sales team routes tickets is inconsistent process guidelines and data scattered across multiple spreadsheets.
Deliverables
- Backend Management Structure Planning and Page Inventory
- Backend management implementation and integration
- Configuration and Data Initialization for Regional Scenarios
- Go-live Acceptance, Operation Guide, and Handover
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