LogisticsBusiness SystemSITE04 / 50
Logistics Waybill Tracking Dashboard
Centralized tracking status display reduces customer service query steps.
What's included in the site
- Waybill Dashboard
- Track by Shipment ID
- Flag Anomaly
Business Context
Customer service agents must switch between multiple systems to track shipments, resulting in inconsistent responses.
Instructions
Consolidate waybill statuses, search by tracking number, and flag exceptions.
Results
Fewer query steps, consistent customer service responses.